I recently purchased a used XTI 1000. The amp works fine except when trying to connect it to a computer to use the system architect. After doing some research, I found out that the firmware of this amp needs to be upgraded to use system architect.
I went to the Harman website and downloaded the upgrade. I was trying to install the upgrade but was halted in my tracks by an error message that said "Firmware does not support s-record format, use Intel Hex file".

I had to do some more research to find out what was up with this. I stumbled upon the Crown Forum and found a couple of threads where people had the same issue. It turns out that the files on the Harman site are the wrong files to upgrade the firmware. These threads are pretty old and I'm surprised that the website hasn't been updated with the correct files.

The Crown forum doesn't have them posted anywhere.

Just like others had to do on the Crown Forum, I PMed a guy on the Crown Staff to email me the correct files. It's been a few days.
I know this is a long shot. I was wondering if anyone here had the same issue in the past and maybe, just maybe, you still have those Hex files sitting somewhere on your computer?

Thanks in advance.