Venue 360 dropped outputs - Official fix

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CoronaOperator
Posts: 1310
Joined: Wed Mar 25, 2009 7:07 pm
Location: Medicine Hat, Alberta, Canada

Venue 360 dropped outputs - Official fix

#1 Post by CoronaOperator » Mon Apr 10, 2017 10:25 pm

My Venue 360 dropped all of its outputs (red mute lights on after power up and won't unmute) after a couple months of use. It is a known issue with these units and it will be a showstopper when it happens to you. The problem is a bad connection between the PSU (power supply) and the main board. The fix takes about 15 minutes to solder the connections in place instead of the loose plastic connector that is stock. I highly recommend users of the Venue 360 to do the fix before you have issues (and you will).

Step by step instructions can be found here: http://www.608soundandlight.com/2017/04 ... eshooting/

This fix is what Harmon will do if you send the unit in for repairs except you will be without processing during that time.
Built:
17" width 10" driver Autotuba
2 x 29" width dual Lab12 Tuba60
6 x DR250 2510/asd1001
In progress:
2 x DR250 2510/asd1001
For best results, point the loud end of the array towards the audience

jimbo7
Posts: 496
Joined: Fri Dec 28, 2012 10:45 am
Location: St. Louis

Re: Venue 360 dropped outputs - Official fix

#2 Post by jimbo7 » Tue Apr 11, 2017 7:59 pm

So what you're saying is I can find a broke one for cheap and fix it easily?
BFM builds:
XF212
T24 BP102 24"
2x SLA's 6-5" mids, 9-gt-302's
2x AT 14" MCM 55-2421
TrT 5" MCM 55-2421
AT 18" JBL GTO804
OT12 flat array

CoronaOperator
Posts: 1310
Joined: Wed Mar 25, 2009 7:07 pm
Location: Medicine Hat, Alberta, Canada

Re: Venue 360 dropped outputs - Official fix

#3 Post by CoronaOperator » Tue Apr 11, 2017 8:10 pm

I think they are new enough that most are still under warranty. Maybe soon the deals might come up.
Built:
17" width 10" driver Autotuba
2 x 29" width dual Lab12 Tuba60
6 x DR250 2510/asd1001
In progress:
2 x DR250 2510/asd1001
For best results, point the loud end of the array towards the audience

Bruce Weldy
Posts: 6193
Joined: Fri Nov 27, 2009 11:37 am
Location: New Braunfels, TX

Re: Venue 360 dropped outputs - Official fix

#4 Post by Bruce Weldy » Tue Apr 11, 2017 9:37 pm

jimbo7 wrote:So what you're saying is I can find a broke one for cheap and fix it easily?
There's one for sale on the San Antonio CL for $550.....I just don't see the big difference between the old PA series and the Venue.

Other than the wireless setup, who has some insights into its features that surpass the old ones?

6 - T39 4-25" 2-22" 3012LF
4 - OT12 2512 Melded/NSD2005
1 - T24
2 - XF210


"A system with a few knobs set up by someone who knows what they are doing is always better than one with a lot of knobs set up by someone who doesn't."

CoronaOperator
Posts: 1310
Joined: Wed Mar 25, 2009 7:07 pm
Location: Medicine Hat, Alberta, Canada

Re: Venue 360 dropped outputs - Official fix

#5 Post by CoronaOperator » Tue Apr 11, 2017 11:53 pm

Bruce Weldy wrote: Other than the wireless setup, who has some insights into its features that surpass the old ones?
Too many to even start, download the control app for win/mac and play with it in demo mode http://dbxpro.com/en/products/driverack-venu360. Hit config until the screen goes red to play with changing the inserts/routing.

EVERY INPUT (3 of them) you get: (actually there is 7 of them including digital but you can only access 3 at a time)
- Automatic feedback suppression
- Your choice of 2 of the following:
Automatic Gain Control
Backline Delay
Compressor
Graphic EQ
Noise Gate
Subharmonic Synth
Parametric EQ

Each and EVERY OUTPUT (6 of them) you get:
- Automatic Eq
- Digital crossover
- Parametric EQ
- Limiter
- Delay
- Your choice of (pick 1):
Automatic gain control
Compressor
Noise Gate
Subharmonic Synth
Fill Delay

The Limiters can be set to true RMS limiting, and or peak limiting. With some creative work with the compressors, you have have both.

Then the ability to load and save files to any device, any routing from input to output imaginable, all in a simple to use gui interface. This was dbx's problem before - the bad user interface that nobody could figure out how to use, all fixed now. I can grab a tablet and just drag eq's and faders with my finger.

The PEQ's are awesome. You'll never run out, you can have 12 separate ones on the inputs, 14 on the AEQ on each output, then another 8 on each output if you select that option. Need 34 PEQ's for each of your compression drivers and another 22 for the midbass and then 22 more for your subs? Done! ... and don't forget you'll still have a 30 band Graphic EQ left over just in case! ... and that is just the left channel, you can do the same for the right :chainsaw: .

Did I mention the wireless? My phone, my tablet, my laptop, doesn't matter. If I am in the crowd and hear something I wish to change I grab one of them and do it. Delay stack volume and delay can be done right in the crowd. If you every used a wireless mixer then it gives you the same freedom for the PA side of things. You can monitor and control the outputs, watch if the limiters are kicking in or not, everything remotely. Really good for keeping an eye on DJ's. I can watch from another country as long as I have wifi.
Built:
17" width 10" driver Autotuba
2 x 29" width dual Lab12 Tuba60
6 x DR250 2510/asd1001
In progress:
2 x DR250 2510/asd1001
For best results, point the loud end of the array towards the audience

Bruce Weldy
Posts: 6193
Joined: Fri Nov 27, 2009 11:37 am
Location: New Braunfels, TX

Re: Venue 360 dropped outputs - Official fix

#6 Post by Bruce Weldy » Wed Apr 12, 2017 7:22 am

CoronaOperator wrote:
Bruce Weldy wrote: Other than the wireless setup, who has some insights into its features that surpass the old ones?
Too many to even start, download the control app for win/mac and play with it in demo mode http://dbxpro.com/en/products/driverack-venu360. Hit config until the screen goes red to play with changing the inserts/routing.

EVERY INPUT (3 of them) you get: (actually there is 7 of them including digital but you can only access 3 at a time)
- Automatic feedback suppression
- Your choice of 2 of the following:
Automatic Gain Control
Backline Delay
Compressor
Graphic EQ
Noise Gate
Subharmonic Synth
Parametric EQ

Each and EVERY OUTPUT (6 of them) you get:
- Automatic Eq
- Digital crossover
- Parametric EQ
- Limiter
- Delay
- Your choice of (pick 1):
Automatic gain control
Compressor
Noise Gate
Subharmonic Synth
Fill Delay

The Limiters can be set to true RMS limiting, and or peak limiting. With some creative work with the compressors, you have have both.

Then the ability to load and save files to any device, any routing from input to output imaginable, all in a simple to use gui interface. This was dbx's problem before - the bad user interface that nobody could figure out how to use, all fixed now. I can grab a tablet and just drag eq's and faders with my finger.

The PEQ's are awesome. You'll never run out, you can have 12 separate ones on the inputs, 14 on the AEQ on each output, then another 8 on each output if you select that option. Need 34 PEQ's for each of your compression drivers and another 22 for the midbass and then 22 more for your subs? Done! ... and don't forget you'll still have a 30 band Graphic EQ left over just in case! ... and that is just the left channel, you can do the same for the right :chainsaw: .

Did I mention the wireless? My phone, my tablet, my laptop, doesn't matter. If I am in the crowd and hear something I wish to change I grab one of them and do it. Delay stack volume and delay can be done right in the crowd. If you every used a wireless mixer then it gives you the same freedom for the PA side of things. You can monitor and control the outputs, watch if the limiters are kicking in or not, everything remotely. Really good for keeping an eye on DJ's. I can watch from another country as long as I have wifi.
Thanks for the rundown. That's a lot of stuff. Just not sure how much I'd use it in my world. My driveracks are pretty much set it and forget it once I've been a particular venue.....although, it would be nice for ringing out monitors using a handheld device. But, if I have to set up a router, I could just ring 'em out using a router along with my board.

All good stuff to keep in mind.

Thanks.

6 - T39 4-25" 2-22" 3012LF
4 - OT12 2512 Melded/NSD2005
1 - T24
2 - XF210


"A system with a few knobs set up by someone who knows what they are doing is always better than one with a lot of knobs set up by someone who doesn't."

CoronaOperator
Posts: 1310
Joined: Wed Mar 25, 2009 7:07 pm
Location: Medicine Hat, Alberta, Canada

Re: Venue 360 dropped outputs - Official fix

#7 Post by CoronaOperator » Wed Apr 12, 2017 10:26 am

Bruce Weldy wrote: That's a lot of stuff. Just not sure how much I'd use it in my world.
If you don't do the repair one day you won't be able to use it anyways :bash: .

Honestly there should be a recall on these, tons and tons of people have had shows called on the count of this simple problem. Unacceptable for a company like DBX to wait until it happens then offer to fix it (while you wait 6 weeks) especially since it is such a great unit. They have lost tons of business to Ashley and the like. The people who have had to cancel their shows because of this known problem won't ever be back to DBX.
Built:
17" width 10" driver Autotuba
2 x 29" width dual Lab12 Tuba60
6 x DR250 2510/asd1001
In progress:
2 x DR250 2510/asd1001
For best results, point the loud end of the array towards the audience

Bruce Weldy
Posts: 6193
Joined: Fri Nov 27, 2009 11:37 am
Location: New Braunfels, TX

Re: Venue 360 dropped outputs - Official fix

#8 Post by Bruce Weldy » Wed Apr 12, 2017 11:25 am

CoronaOperator wrote:
Bruce Weldy wrote: That's a lot of stuff. Just not sure how much I'd use it in my world.
If you don't do the repair one day you won't be able to use it anyways :bash: .

Honestly there should be a recall on these, tons and tons of people have had shows called on the count of this simple problem. Unacceptable for a company like DBX to wait until it happens then offer to fix it (while you wait 6 weeks) especially since it is such a great unit. They have lost tons of business to Ashley and the like. The people who have had to cancel their shows because of this known problem won't ever be back to DBX.
That's too bad.....I've always had good luck with my driveracks and I bought 'em all used...(4 of 'em now.)

Only problem I've seen on one was one that my buddy bought where the LCD screen wasn't working - I cleaned and reset the ribbon cable and it was fine for about 5 years.....a few months ago, it went away again, but it doesn't matter as it was strictly for crossover and system EQ....so, it stays right where it is all the time.

6 - T39 4-25" 2-22" 3012LF
4 - OT12 2512 Melded/NSD2005
1 - T24
2 - XF210


"A system with a few knobs set up by someone who knows what they are doing is always better than one with a lot of knobs set up by someone who doesn't."

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